Notation based on the Specified Commercial Transaction Act

Kobe Bussan Co. Ltd.
Kazumasa OTSUI
Niho Bldg 4F, 1-1, Dai-machi, Kanagawa-ku,
Yokohama-shi, Kanagawa, 221-0834 Japan
E-mail Address
Please click HERE to contact us.
Selling Price
Displayed on each individual product (either including or excluding tax)
Necessary Charges Other Than the Price of Products
- Delivery Charges
For details on delivery charges, please go to the "Delivery Services and Charges".

- If you choose to pay by Cash on Delivery (COD), you will be charged the total amount of your order, plus applicable shipping and COD charges for each separate package.
For more details on delivery charges, please go to the Delivery Services and Charges.

* If in the event your package has failed to be delivered due to refusal to accept delivery, you will be billed for any additional delivery charges that we incur (including the costs incurred in attempting to deliver and returning the products).
Payment Methods
- Credit Card
Only the credit card owner may use the card.
We accept one-time payment only.

- Cash on Delivery (COD)
Please pay your "Product Costs, Delivery Charges, and Cash on Delivery Fee" in cash to courier person upon delivery at your door.
Your order will be shipped by Cash on Delivery (COD) via SAGAWA Express.
Through this method, you pay in cash for your order when it arrives at your door by paying the due amount to the courier person.
The delivery agent will return the package to us in case any of the details you have given us in your delivery address are incorrect.

If you need a payment receipt for COD, please request it to the courier driver at the time of delivery, since we generally do not issue any receipts.
(For more details, please go to the Payment Methods.)
Payment Due Date
* If you pay by credit card, each monthly payment must be made by a certain date determined by your credit card issuer.
* If you pay cash on delivery, you will pay in cash when you receive the ordered products.
Delivery Times
When a product is in stock, delivery time is typically 1-3 business days from the date you place the order.
We endeavor to ensure that we have sufficient stock availability, however some products may occasionally become out of stock or unavailable after you have placed an order.
Should this happen, we will back order the product and ship it as soon as it becomes available. Occasionally, we may have to cancel your order.

Delivery of your order may be delayed due to geographical location, shipping issues, traffic conditions, etc.
For details, please go to the Delivery Services and Charges.
Order Cancellation
Once we have sent you "a "Shipping Confirmation" email (*), our acceptance of your order is complete; at this point, we are unable to cancel or change your orders.
* Once the "Shipping Confirmation" email has been sent, or once you have replied to the "Delivery Charge Changed" email with your order confirmation (if applicable), a contract is formed between you and us in relation to the product(s) set out in the email.

For more details, please go to the Return, Exchange and Cancellation Policy.
Return and Exchanges
To ensure the safety and hygiene of our food products, as a general rule, we will not accept any return or exchange because of a personal preference.
We only offer a return and exchange service in the event you receive a damaged, defective or incorrect product.

[Return Due Date]
Within eight (8) days from the receipt of the product (including the day you received the product).
* If you wish to return a product, please inform us using the "Contact Us" form before you attempt to return it.

For more details, please go to the Return, Exchange and Cancellation Policy.